dh77's Privacy Policy

1 Introduction & Scope

dh77 is a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy explains in detail how the personal information you provide while using our platform is collected, processed, stored, and protected.

This policy applies to the dh77 website, mobile version, and all related services. By creating an account or browsing our platform, you are considered to have accepted the terms of this privacy policy. We therefore ask that you read this policy carefully before you start using the platform.

2 What Information We Collect

dh77 only collects information that is necessary to operate our services smoothly and to provide you with the best experience. We collect two types of information:

2.1 Information You Provide Directly

Information you voluntarily give us includes:

• Full name and date of birth (for age verification — we only serve individuals aged 21 and above)
• Valid email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
• Information provided when contacting our support team

2.2 Automatically Collected Information

Information collected automatically when you browse our platform:

• IP address and device type
• Browser type and operating system
• Site browsing history and page views
• Login time and session duration
• Gaming activity data — bet amounts, win and loss history
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

dh77 uses collected information for the following legitimate purposes. We never use your information for unnecessary or unauthorised purposes.

• Account Management: To create, verify, and secure accounts.
• Financial Transaction Processing: To handle deposits, withdrawals, and bonus payments.
• Service Improvement: To analyse your experience and improve our services.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
• Customer Support: To resolve your questions and complaints quickly.
• Promotional Communications: To send bonus offers and updates with your consent.
• Responsible Gaming: To identify problematic behaviour and provide timely support.
• Technical Maintenance: To maintain the security and stability of the platform.

4 Data Storage & Security

dh77 treats the security of your personal information as its highest priority. We use industry-standard security technologies to keep your information protected from unauthorised access, alteration, or destruction.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (payment data, passwords) is protected with industry-standard encryption algorithms.
• Firewall & Monitoring: Our systems are protected by 24/7 security monitoring and firewalls that guard against cyberattacks.
• Two-Factor Authentication: An additional verification layer is available to enhance the security of your account.

4.2 Retention Period

We retain your information for as long as your account is active and for a defined period after it is closed. Financial transaction records may be kept for an extended period to meet legal requirements. Once no longer needed, information is securely deleted or anonymised.

5 Sharing Data with Third Parties

dh77 never sells or rents your personal information for commercial purposes. However, in certain circumstances it may be necessary to share information with trusted third parties:

5.1 Authorised Third Parties

• Payment Processors: Information necessary for transaction verification shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Service Providers: Technology partners who assist in operating our platform, all of whom are bound by strict confidentiality agreements.
• Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive information necessary to ensure fair play.
• Fraud Prevention Services: Specialist service providers for detecting and preventing fraud.

5.2 Legal Obligations

We may be required to provide necessary information under applicable laws in Bangladesh, court orders, or requests from lawful authorities. In such cases, we will do our best to protect your interests within the full limits of the law.

6 Cookies & Tracking Technologies

dh77 uses cookies and similar technologies to improve your browsing experience and maintain service quality. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and run the platform's core functions. Disabling these will prevent the service from working properly.
• Functional Cookies: Used to remember your preferences (such as language and settings).
• Analytical Cookies: Help us understand usage patterns on the platform in order to improve our services. Data collected is anonymous.
• Security Cookies: Used to detect and prevent fraud and to keep your account secure.

6.2 Cookie Controls

You can disable or delete non-essential cookies through your browser settings. Please note that disabling cookies may limit some features of the platform.

7 Your Rights & Choices

You have several important rights regarding your personal information, which dh77 respects and upholds.

• Right of Access: You can request at any time to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information in your records.
• Right to Erasure: In certain circumstances you can request deletion of your information, except for data retained due to legal obligations.
• Right to Restrict Processing: In some cases you can request that processing of your information be restricted.
• Right to Portability: You can request your provided information in a structured digital format.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

8 Protection of Minors

dh77 provides services only to individuals aged 21 and above. We never knowingly collect or process information from minors.

We request that parents and guardians — if you suspect that a minor is using our platform, please notify our support team promptly. We will take immediate action.

9 Policy Changes & Updates

dh77 reserves the right to review and update this privacy policy from time to time. This policy may be revised due to changes in our services, the use of new technologies, or changes in the law.

For any significant changes, we will post a clear notice on the platform and inform registered users by email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The "Last Updated" date shown at the top of this page always indicates the date of the most recent change. We recommend reading this policy regularly so you stay informed of the latest updates.

10 Privacy Contact

For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with us. dh77's support team is always ready to assist you in both Bengali and English.

For privacy-related requests, contacting us by email is the best option, as it creates a written record of your request that helps us process it quickly and properly.